Everything was perfect and as was stated in the trip plan.
Me and my husband were the only one to go to Pompeii ffom Vesuvius, and the agency organized for us taxi. It was really great experience.

It was really nice experienced, we were perfectly informed and had a really great time, totally recommend it

Everything was fine, the booking process was simple and quick. Great value for the price.

However, we had to wait almost 45 minutes for the transfer because the buses had run out. Minibuses eventually came to pick us up, which was no problem. The driver took us directly to Pompeii after Vesuvius as part of the service.

Cette compagnie est très bien pour se rendre au Vésuve. Mais nous avions pris un pack avec Pompéi en plus.
Lors de l’achat sur le site, j’ai cru comprendre que tout comme pour l’accès au Vésuve, le pack Pompéi comprenait le transfert vers les ruines et le billet d’entrée au parc. Mais cela n’était pas le cas, seul le transfert était compris et cela revenait donc très cher !
Faites attention lors de votre réservation

It all started ok as we arrived early so we could check with the information point where we were supposed to go. Our transport was supposed to be at 10:00 AM so we knew we had plenty of time to figure things out. My husband went to check at the desk around 9:30 am and they told him to follow a driver now. We get into what seems to be a taxi. We confirm with the driver, it’s for Vesuvius and then a transfer to Pompeii. He says yes. Then after a few minutes, he stops on the side of a road in the middle of nowhere and tells us to get out and that we are changing cars. We are a bit wary as we are in the middle of nowhere and he doesn’t speak English well and we don’t really have much of a choice.

Another car arrives, it has the Vesuvio express logo. We are told to get in. It has six seats in the back but they are all taken and only one seat at the front. None of the drivers speak much English as we try to communicate there are two of us and only one seat. From the bit that separates the front seat and driver seat, the driver converted it into a tiny little seat with NO SEATBELT or leg space. My husband took it and when driving the driver would constantly hit his leg when changing gears. When we asked about seatbelts for that seat, no reply. The driver then proceeded to drive over twice the speed limit. Taking 20-30km/h roads at 40-50km/h. In normal times, this is dangerous but knowing that one person WHO PAID FOR THE SERVICE didn’t have a seatbelt (not of their own choice) it is unacceptable and unprofessional. It is even before the driver started taking various calls and texting.

On the way back, we were there early when the car arrived. When my husband and I tried to get in the back of the car, the driver REFUSED to let us in and said we have to travel in the same seats and so again we were left in the UNSAFE SEATS. When WE PAID FOR the service as much as the other people. I asked why and he ignored me. The plate of the car is: EA 622 JD. On the way back, it was the same. More fast driving over limits, despite knowing my husband had no seat belt.

This was not a cheap service. It was not the cheapest available. We thought the at by arriving early, we could make sure we could communicate with the people from Vesuvio Express and make sure we get what we paid for or at least a safe way to get there. We paid the same as the other people in that car and were treated like absolute crap - shoved into a car and then made to sit in unsafe seats and when challenging the driver being ignored. I would not recommend this service and would tell anyone to consider any other option. If we knew this is how we would be treated, we would have just taken the public bus.

We have not received any explanation or even a refund for this from the company. We have a photo of the seat in question with no seat belt. And we had full visibility over the driver side which is how I know what speed he was driving at.

Everything was great! We were a group of 9 adults and took the train from Naples to Ercolano station. The weather was beautiful. Our departure was scheduled for 10:00, but the bus was running a bit late. It wasn’t a problem though – there’s a bar at the meeting point where you can start your day with a freshly squeezed orange mimosa – delicious!

We left around 10:30, and the drive up was smooth – you could tell the driver was very experienced. We arrived at the Vesuvius parking area around 11:00 and had free time until 13:30. We walked up to the crater at a relaxed pace and took lots of pictures. The hike isn’t long, but it is steep – still, we managed just fine despite our not-so-great fitness levels.

Later, the same bus took us partway down, and we switched to a smaller shuttle bus that brought us directly to the entrance of Pompeii – just as we had requested, since we had a guide waiting for us. We arrived at 14:20, which was a bit tight because our tour with the guide was set for 14:00. Because of that, we didn’t stop for lunch and went straight into the ruins.

If I could suggest one change, I would slightly adjust the schedule – maybe start the Pompeii visit at 15:00 or 16:00, with some time in between to grab a bite to eat or bring food along. The options at Vesuvius weren’t really to our taste.

That said, the whole transfer and tour were very well organized, and I rate the experience very highly!

We booked the vesuvio bus from Herculaneum to the Vesuvio and then to Pompei. Everything was well organised. The bus left on time and we were given the tickets to the Vesuvio in advance. At first we were told that we would have to go back down with the bus to Herculaneum and we would be taken to Pompei from there but in the end we were taken directly from the Vesuvio to Pompei at the convened time for the bus. We were glad to have booked in advance as some people had to wait for the next hour bus. It is very convenient if you want to visit the Vesuvio and Pompei in the same day. Especially as it started pouring with rain when coming down form the Vesuvio!

We didn't like it. We were taken to the Vesuvio parking place, we recieved ticket which allowed us to entrance area of vulcano. Until this moment, it was quite good. After we returned back to the parking place, started problems....according to our voucher, we should be taken also to the Pompei.....nobody could'n tell us, who will take us there....we were wating there almost one hour...Finally we were taken by some bus, and on the way we had to moved to another shuttle, which took us to the Pompei....Here was another problem.....I asked the driver, who will take us than back to Ercolano.....he answerd..." use the train"....Unfortunately it was a railway strike...So we took a taxi (80 Euro).... so I really can't recommed this " servis"....

Unorganized company.We had a transfer to Pompeii and no one came for us. We lost 2 hours in the parking under the Vesuvio.

Zdecydowanie polecam osobom, które są samodzielne i same się ogarną co chcą zobaczyć w Pompejach. WIdoki z Wezuwiusza na prawdę ekstra! Tylko nasza czwórka zamówiła transfer do pompeji po Wezuwiusza, więc została dla nas zorganizowana taksówka, co było dodatkową atrakcją!
eng: I highly recommend it to people who are independent and can figure out on their own what they want to see in Pompeii. The views from Vesuvius are truly amazing! Only the four of us booked a transfer to Pompeii after visiting Vesuvius, so a taxi was arranged for us, which was an added attraction!

everything was great, according to the agreement

The bus from Ercolano to Vesuvius was late and the way from Vesuvius to Pompeii was a disaster. After arriving to Vesuvio the whole bus was told to meet back at the parking lot at 12:40 and take a bus number 5. So we jumped on the bus 5 (that was also late) but then some guy came and told us to leave the bus, because this one is going back to Ercolano and not Pompei. After that we learned that the bus leaving to Pompei already left at 12:30 but nobody told us that we should take that! Not the previous bus driver or the lady in the agency (and its also not in any written information we got). So then we were told to "wait 5 minutes" that turned out to be another hour in the parking lot. I had to buy a 2 euro water to at least get to a toilet! Final call was the guy buying us tickets for public transport to Pompei. DO NOT RECOMMEND.

I liked that everything was like we have booked it. I don’t know if it was more expensive than a normal bus but we hat also the trip to Pompei after Vesuvio and everything was organized good an we arrived in time

I found the transport itself very well organised and it was also cool to look out a bit with a beautiful view over the nearby cities while driving up Vesuvius. the only regret I heard from my friends is that they got a bit sick of the bus ride as it was sometimes a bit intense in the turns.
Since we were the only ones in the group who had also requested transport to Pompei, they also arranged a taxi for us that was ready when we arrived back in Ercolano.

I purchased this tickets thinking that includes tranfers and entrance to Pompei and Vesuvio, but no.
Just Vesuvio entrance. When we finish the visit they bring us back to Ercolano intead of going to Pompei. From there we take a "taxi" alone to Pompei. We have to buy the entrance to Pompei at the door and go back to Ercolano by train. Expensive and not complete service. I DON'T RECOMEND. Just Vesuvio tickets From Ercolano.

Total rip-off! Availed the Vesuvius and Pompeii package but realized it was a big mistake when you can do everything on your own! It did not even included the ticket going to the Pompeii ruins for such expensive price. We have spoken to one of their staff and they said that the Pompeii tickets are included and it will be given to us on the shuttle but it never happened. Called them again when we were outside Pompeii but they said tickets were not included. Total rip off! We did not even have a shuttle going to Pompeii from Vesuvius, we have to wait for an hour and get to another shuttle from a different company because the shuttle that was supposed to pick us up will not go to Pompeii. Very disorganized! For those planning to buy this, think twice! For one, public transport runs regularly just outside Pompeii station. You can buy both Vesuvius and Pompeii tickets online. You can take the train from Naples for less than €5. Save yourself a lot of money and don't buy this!

Reliable and well organized transport . Bus from Ercolano to Vesuvio , 2h hours to climb to the top of Vesuvio ( more than enough) . Partial return with the same bus and before arriving in Ercolano interconnexion with a taxi to Pompei . ( this is not explained while booking). Leaving Ercolano à 10am you can see Vesuvio and be at Pompei at 1:30 pm .
The welcome should be more friendly and it would be perfect !
Beware to the frequency of the trains between Napoli central station and Ercolano ( less than those for Pompei).

We arrived a little early so got to go on an earlier bus and Vesuvio Express even sorted a transfer to Pompei when it transpired the earlier trip meant our return bus was destined for Ercolano instead. We were really impressed and would definitely recommend.

I fell seriously ill a few days before the trip and tried in numerous ways to contact to arrange a cancellation but never heard anything back.

We really enjoyed the Vesuvio, its a must see for people visiting Napoli. The bus driver was nice and the company waited for us as the train to Ercolano was delayed.
The transfer to Pompei was nice too but note that you can go easily from Ercolano to Pompei using the train.

Everything was perfect.
Enough time to go to the top of vesuvio and take time.
Bus with air con.
A little bit late but no problem.
Thanks to vesuvio express.

Love the whole experience. Well worth it. Instructions by Vesuvius Express were spot on. Purchased the transfer between Vesuvius to Pompeii - highly recommend this if you unsure how to get around. We showed up a bit earlier than our reserved spot 10:00am, and they adjusted our tickets to an earlier bus. They are super helpful and accommodating.

The team coordinated the transfer midway from Vesuvius to Pompeii (much to my hesitation and skepticism) the team's communication (between bus and taxi) were superb - all so seamlessly handled. The team handed us our entry tickets to Pompeii and we simply had to pick up the Free tickets for our kids at the Entry Counter, by showing our Adult Entry tickets.

I highly recommend this bundled package: Ercolano&Pompei Transfer, with both Vesuvius/Pompeii Entry Normal ticket included

I did not attend this event.You clearly have ignored the e mail I sent to you

At the beginning our arrival was hectic- But we were to early;)! After visiting Vesuvio the Transfer To Pompeji was very good. And very flexible!
Close to the station- do it again ;)

Overbooked the bus, people had to stand in the pathway after a long wait. The ticket is 25 euro at the location while it is 48 online.

The transfer to Pompei was had no airconditioning, the driver was rude and it was just as easy to just take a train from their office location to Pompei (which is next to the normal drop-off point).

Only reason to book with them is because they buy all the vesuvius tickets in advance so that it is sold out at the normal ticket office so that you have to book with them.

When we arrived they told us the bus they rent was to small for our group so we tock a different bus up. What was oke after going to vesuve they should have taken us to pompeiji but the bus was again full. They told us to wait for them to pick us up. We where waiting for 3 1/2 hours in the sun on Vesuv.
And no one came, everytime we asked someone from the company they told us to just wait.
Even then it was just hard and they just tried to blame us for everything even through we did everything they told us.
We didn't get any refund for waiting and for missing most of our day in pompeiji.
Would not recommend at all.

We booked a combined Vesuvio and Pompeii trip. All was fine with Vesuvio but when this part of the trip ended and we asked about Pompeii, the driver said that he knows nothing about it and we would need to go to the ticket office to clarify. It looks like they forgot about the second part of the trip and the customer support was chaotic. On a positive note, they quickly organized a private transport to Pompeii but the organization of the trip and the information to customers overall definitely could be better.
Also, the driver took onboard more people than seats so a couple had to stand all the way during quite a bumpy ride which was quite risky.

I got the Vesuvius and Pompei ticket, which included entrance into Vesuvius. But, when I printed the ticket, it said transfer only. So, I couldn’t get into Vesuvio even though I paid for it. Are you supposed to go get a physical ticket for Vesuvius from the office? They didn’t tell me to do that, so I was left arguing with the guy at the entrance to be let into Vesuvius.

Trip did go as planned. We were only a little surprised that after the trip to Vesuvio we returned to Ercolano and not to Pompeji. But talking to the staff they immediately organized a taxi which brought us to Pompeji and the taxi driver also organized the entrance tickets.

We enjoyed trip, this I highly recommend this agency!

Highly recommend
Driver very safe and explained pick up piont and time well. Given enough time to climb.
Pompei right next to train station so you can return anytime you ready by train.
5 out of 5

I liked the convenience and organization of the trip by the tour operator. I did not like the 1-hour slot we were given to hike to the top of Mt. Vesuvius and get back to the bus - it is nearly not enough time for a stroll, to take pictures or just to sit and enjoy the view. Except for having to rush, everything else was great.

The place of the departure of the van was not clear, and it was confusing whether we should take the bus or the van to get to Vesuvio. Other than that, everything was great.

A bit chaotic in half Italian, half English.
We booked both Vesuvius and Pompei and should change bus somewhere along te way.
We drove back to Ercolana and tranfered to Pompei in a taxi (terrible driver, dangerous trip). We got part of our money back bevause Pompei entrance is free on sundays anyway, wich is correctly.
Return from Pompei is on your own. Good to know

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